Privacy Policy

This notice explains how we process personal data of users who visit The Thinking Clouds website and use our online services.

Data controller

The Thinking Clouds S.r.l. – Contrada Piano Cappelle SS7 KM 267, 82100 Benevento, Italy. Contact: info@thethinkingclouds.com.

Data we process

Contact data provided by the user (name, email, optional phone/company, message).
Technical browsing data (logs and security info, e.g., IP address).
Content sent via chat (text and requests voluntarily submitted).

Purposes and legal bases

Respond to requests via form or chat (pre-contractual measures).
Site security and abuse prevention (legitimate interest).
Improve services and assistant response quality (legitimate interest).
Send communications upon explicit request (consent where required).

Processing methods

Data are processed with IT tools and appropriate security measures. Form messages are forwarded to our team by email. Chat messages may be processed by AI services to generate responses.

Recipients and providers

We may share data with providers supporting site operations (hosting, email, infrastructure) and AI providers used for chat. These parties act as processors under contractual agreements.

Retention

We retain data for the time needed to handle requests and comply with legal obligations. Data are not kept longer than necessary.

Your rights

You can exercise rights of access, rectification, erasure, restriction, portability, objection, and file a complaint with the supervisory authority. To exercise your rights: info@thethinkingclouds.com.